Contact

Before booking

For questions before booking, please first check our FAQ. If your question is not answered there, please use the message function on the official booking page.

During your stay

If you booked via an OTA

Please use the messaging function on the booking site you used.

If you booked directly (AirHost)

Please contact us via AirHost messages or the contact information in your check-in instructions.

Emergencies

Cannot unlock / Forgot PIN

Resolve it 24/7 via the dedicated key-trouble support site.
https://key-shinjuku.topshot-hotel.com

Fire, earthquake, medical emergency

Call 119 (fire/medical) or 110 (police) first, then contact the emergency number provided to confirmed guests.

Water leaks / facility breakdowns

Please reach out via AirHost or the OTA messaging function.